Maybe good operations aren’t about making everything easier. They’re about knowing what deserves the extra effort.
I love this Landon! Efficiency shouldn’t always be our aim. Otherwise, we’re really not after love & service of our customer.
Exactly! Efficiency is useful, but not when it overlooks why we serve in the first place. I think its best use is on the backend, creating more space and capacity to serve people better.
I love this Landon! Efficiency shouldn’t always be our aim. Otherwise, we’re really not after love & service of our customer.
Exactly! Efficiency is useful, but not when it overlooks why we serve in the first place. I think its best use is on the backend, creating more space and capacity to serve people better.